Tech Questions & Answers Archives - Page 229 of 250

Q&A: Why is Windows Update stalling at 35% on the reboot?

Posted on January 4, 2014

Question from Brenda G: Hi Rick. I desperately need your help! I have an Acer Aspire AS5733Z-4477 laptop running Windows 7 Home Premium. I’ve never had a problem with it installing Windows Updates before, but this time it won’t finish installing them.

What happens is the updates will install within Windows, then it tells me to reboot the computer. It then tries to finish installing the updates during the reboot, but it always gets stuck at 35% and just sits there. How can I get it to finish the process and boot on up into Windows?

Rick’s answer: [Read more…]

Q&A: Can I uninstall Microsoft Office from one PC and install it on another one?

Posted on January 1, 2014

Question from Margo S.: My husband gave me a Gateway desktop computer for Christmas to replace the ancient Dell that I use to run my pottery shop along with a boxed copy of Microsoft Office Home and Business 2013 to install on it.

On December 26 I unpacked the new PC and set it up, then installed Office on it. After using it for a couple of days I found out that it has a hardware issue and I’m going to have to return it.

I have a concern that I’m a little worried about. Since I have already installed Office on the new computer, will I still be able to install it on the replacement computer that I’ll be getting too?

Rick’s answer: [Read more…]

Q&A: Why can’t I run the Instagram app on my Samsung Galaxy Tab 3?

Posted on December 31, 2013

Question from Ameet J.: I bought a Samsung Galaxy Tab 3 and really like it. The apps that came pre-installed work fine, but I downloaded the Instagram app from the website, but I can’t get it to load. In fact, I can’t even find it in the apps list! What’s wrong?

Rick’s answer: Hi Ameet. Many people have run into this very problem. I recommend installing the Instagram app from the Google Play Store instead of the Instagram website. In fact, it’s best to install ALL apps from the Play Store whenever possible.

Here’s all you need to do:

1 – Open the Play Store app on your Galaxy Tab 3 and log in to your Google account.

2 – Search for Instagram, then tap on the app to install it.

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Q&A: How do I restore my Toshiba Satellite C660-195 back to the factory defaults?

Posted on December 31, 2013

Question from Edward K.: The Windows installation on my Toshiba Satellite C660-195 laptop is trashed thanks to a major virus infestation.

I believe the only way to fix it is to restore everything back to the way it was when it left the factory, but I can’t figure out how to do that since it didn’t come with a restore disc.

I’m pretty sure there’s a recovery partition on the hard drive, but I have no clue how to access it. I can’t see it in Windows Explorer and I can’t find any info on the Toshiba website. Can you tell me how to restore this laptop back to the factory defaults? Thanks!

Rick’s answer: [Read more…]

Q&A: Why won’t Avast let me download the latest version of Gimp?

Posted on December 30, 2013

Question from Lee: Rick, I have a problem that I just can’t figure out. I got an email from Gimp yesterday morning letting me know that there’s a new version available, but I can’t seem to download it.

Every time I click on the download link my Avast Anti-virus keeps blocking it. Do you think it would be ok to turn off Avast long enough to download and install the new version of the software?

Rick’s answer: [Read more…]