Tech Questions & Answers Archives - Page 229 of 258

Q&A: Why am I getting a Rootkit Driver Error with Malwarebytes 2.0?

Posted on March 31, 2014

Question from David K.: I upgraded Malwarebytes to version 2.0 last night, and now every time I try to run a scan it gives me this error message:

Error: Malwarebytes was unable to load the Anti-Rootkit Driver. Error code: 20026
Do you want to continue the scan without anti-rootkit support?

And then it follows up that error message with this one before I can choose to scan without rootkit support:

Scanner Failed with Error Code: 20026

My computer is an HP ENVY TouchSmart 15-j009wm laptop running Windows 8.1.

What do I need to do in order to fix this error? I’ve re-installed Malwarebytes 2.0 three times with no success. Thanks for your help!

Rick’s answer: [Read more…]

Q&A: How can I make my files open in desktop programs instead of apps in Windows 8.1?

Posted on March 20, 2014

Question from Allison T.: I just upgraded my computer from Windows 7 to Windows 8.1 and I’m having a big problem. I’ll be so grateful if you can help me fix it.

When I click on a photo in Windows Explorer it always opens in a Start Screen app instead of one of my desktop photo editors (I have 3 of them). How can I fix that?

Rick’s answer: [Read more…]

Q&A: Is there any way to use my old iPad as a 2nd monitor for my laptop?

Posted on March 19, 2014

Question from Jim L.: I recently bought a new iPad Mini because I needed a tablet with cellular connectivity.

What I’d like to do going forward is use my old Wi-Fi only iPad II as a 2nd monitor for my Dell laptop. Is that possible? And if it is, how expensive would it be?

Rick’s answer: [Read more…]

Q&A: Why can’t I send a message to my friend on Facebook?

Posted on March 12, 2014

Question from Rishabh R.: Yesterday I was chatting with my friend, and after our conversation was over, we both logged out.

But today when I logged into my Facebook account and opened the message column and tried to message her again, it showed an error.

Our previous conversation is there, but my friend’s name is in black colour. When I tried to click on her name, it wouldn’t click. The same problem is not happening with my other friends. So I just wanna know have I done something wrong? Or maybe my friend has?

Rick’s answer: [Read more…]

Q&A: Why does my Gateway computer have an ASUS motherboard?

Posted on March 6, 2014

Question from Glenn P.: I have a couple of questions for you Rick. My desktop computer is a Gateway, but Belarc Advisor says the motherboard was made by ASUS.

Question 1: Did I get ripped off when I bought this computer? I’d hate to think that a company like Gateway would pull a fast one on their customers.

Question 2: If not, is ASUS a good brand?

Rick’s answer: [Read more…]