Tech Questions & Answers Archives - Page 228 of 259

Q&A: Will Sprint upgrade my phone if I break it while it’s insured?

Posted on May 7, 2014

Question from Marnie H.: I have a Samsung Galaxy S3 from Sprint and I really like it. It’s currently insured, and if something were to happen to it I would want to get it fixed or replaced with another S3 instead of upgraded to a newer model.

My question is this: If I was to break my phone and they couldn’t fix it, would Sprint replace it with another Galaxy S3 or would they give me something newer?

Rick’s answer: Marnie, if something happened to your phone and it couldn’t be repaired, Sprint would replace it with another Galaxy S3 if one was available. My guess is they would probably have a stock of new and refurbished models on hand, but there are no guarantees.

If they didn’t have another S3 to give you, they would simply replace your phone with the next closest model (one that’s as good or better than the S3).
[Read more…]

Q&A: Why won’t my new USB keyboard work until after Windows loads?

Posted on May 1, 2014

Question from Aaron T.: I have an older Dell desktop computer and the PS/2 keyboard that I dearly love finally bit the dust.

I went out to buy a replacement keyboard, but I couldn’t find one that plugs into the PS/2 keyboard connector. I ended up buying a USB keyboard instead because that’s all I could find.

The new keyboard works great, but ONLY after Windows finished loading. But sometimes I need to use the keyboard while the machine is booting up. Is there any way to fix this?

Rick’s answer: [Read more…]

Q&A: Can I delete the Organizer from PhotoShop Elements 10?

Posted on April 27, 2014

Question from Ariel P.: Rick, I have used PhotoShop Elements 10 for a long time, and although I really like the Editor I absolutely loathe the Organizer!

My problem is every once in a while I’ll accidentally click the wrong link on the Welcome screen and load the Organizer when I didn’t mean to. When that happens I have to exit the Organizer and start Elements again from scratch. And it’s really irritating!

Is there any way to delete the Organizer portion of PhotoShop Elements from my computer and leave only the Editor installed? If there is, I can’t figure it out.

Thanks for helping me with this. If it makes a difference my PC is running Windows 7/64 bit.

Rick’s answer: [Read more…]

How to create a ‘System Recovery’ USB drive for your Chromebook

Posted on April 26, 2014

chromebook-system-recovery-drive Chromebooks are wonderful in their simplicity. Just turn one on and you can start surfing the web or working with your favorite web-based applications in less than a minute.

As Google likes to say about the Chromebook, “It just works!” Well…except when it doesn’t. [Read more…]

Q&A: Is it possible to buy an Android app without owning an Android device?

Posted on April 21, 2014

Question from Sheila T.: I have an iPhone right now but in three months I can get a new phone for free on my Sprint plan. I plan to get an Android phone and there’s a specific app that I really want to get for it.

That app is on sale right now at a great price, but when I go to the app’s page in the Play Store it tells me that I can’t buy the app because I didn’t log in with an Android device.

I’d really like to buy the app now and save over 70%, but Google won’t let me because I don’t have my Android phone yet. Is there any way around this?

Rick’s answer: [Read more…]