Question from Lynn:  How do I restore my laptop to the factory settings before I give it to somebody else?

Rick’s answer:  Lynn, there are two ways to reset a Windows PC back to its factory settings. The first one is to simply insert the Restore disc into the optical drive and boot from it. You can reinstall Windows from there.

The second option is probably the most widely used one these days since most PCs come without a set of Restore discs and few people take the time to create one. Here are step-by-step instructions for resetting a PC that’s running either Windows 7 or Windows 8… [Read more…]

Question from Kim:  Everything was working fine until this morning, but now every time I click on a file it tries to open in Notepad. I can’t open anything! Please help??? My computer has Windows 7 if that matters. Thanks!!

Rick’s answer:  It sounds like your file associations have gotten messed up Kim. Your PC’s Windows installation associates virtually all common file types with a specific application that it uses to open that file by default whenever you click on it.

For example, files with the .doc extension are usually opened with Microsoft Word while .xls files typically open in Excel. There are literally dozens of other file types with different extensions, and Windows looks at the extension to decide which program it should use to open that file by default. [Read more…]