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Q&A: Will upgrading Windows void my Microsoft Office license?

Posted on January 23, 2014

ms-office-2010-logoQuestion from Richard S.:  Back in March 2011 I bought an HP Desktop computer with Windows 7 on it. I also bought a copy of Microsoft Office 2010 at the same time and got a discount on it because I bought it with the PC.

Now I want to upgrade Windows 7 to Windows 8.1, but I’m afraid that changing the Windows version will void my Office license since it came with Windows 7.

Can I safely upgrade my computer to Windows 8.1 without voiding my Office license?

Rick’s answer:   [Read more…]

Q&A: How do I change the screen resolution in Windows 8?

Posted on January 22, 2014

windows-8-logoQuestion from Allie R.:  Rick, I just bought a new monitor for my Dell Inspiron 660s computer with Windows 8 (which I am SOOOO confused about). I bought a new monitor and hooked it up but the text is so small I have trouble reading it.

My question is how do I change the screen resolution to make everything look bigger?

On my old computer with Windows Vista all I had to do was right-click on the background and I could change the screen resolution, but I can’t figure out how to do it with Windows 8. Can you help me?

Rick’s answer:   [Read more…]

Q&A: Can I use a regular USB keyboard with my Surface RT?

Posted on January 21, 2014

surface-rtQuestion from Hannah G.:  I have a Surface RTand I’ve been wanting to buy a keyboard for it, but they’re a little pricey. And they don’t look all that well made either.

I noticed today that the RT has a full size USB port. Can I just buy a cheap USB keyboard that’s made for a PC and plug it into it?

Rick’s answer:  [Read more…]

Q&A: How do I reset a Droid Ultra back to the factory settings?

Posted on January 20, 2014

droid-ultraQuestion from Adrianna:  I bought my daughter a Droid Ultra for Christmas, and she has already downloaded so much stuff onto it that it’s become unstable, and at times completely unresponsive.

I tried uninstalling a bunch of the apps, but that didn’t help. Most of the ones that are still on there came pre-installed on the phone, and it won’t let me delete them.

I’d like to just reset the phone back to its factory settings, but she has already lost the instruction book. Can you tell me how to reset it?

Rick’s answer:   [Read more…]

Q&A: Why won’t the Flash Player update finish installing on my computer?

Posted on January 20, 2014

adobe-flash-player-logoQuestion from Tammy C.:  About 4 or 5 days ago I tried to update my Flash Player from the Adobe website. It started downloading, but it never finished.

I finally gave up and figured I’d try again the next day. I’ve tried installing it every day since then but it always hangs in the middle of the download.

Can you tell me what I need to do to get the Flash Player updated on my computer? It’s running Windows 7 Home Edition.

Rick’s answer:   [Read more…]

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