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Q&A: How do I install the free upgrade to Windows 10 on my new laptop?

Posted on August 25, 2015

asus-rog-g751jl-fhdQuestion from Anicka T.:  I recently noticed that Amazon was selling the ASUS ROG G751JL FHD laptop for $200 off, so I orderd one. I received it this morning.

When I ordered it Amazon said it qualifies for the free upgrade to Windows 10, but I don’t see the icon to click to upgrade it, and I don’t see an upgrade for it in Windows Update either.

Is there something special that I need to do in order to install the Windows 10 upgrade?

Rick’s answer:   [Read more…]

Q&A: How do I get the WP-PageNavi plugin to work with the Genesis framework?

Posted on August 20, 2015

genesis-framework-logoQuestion from Darrell W.:  I’ve used the awesome WP-PageNavi plugin to add fancy navigation to my WordPress blogs for years, but I recently switched a couple of my blogs to the Genesis Framework and I can’t seem to get the plugin to work.

I’ve activated the plugin and double-checked all the settings, but the blogs still display the usual “Previous” and “Next” links at the bottom of the pages.

My question is how do I get the WP-PageNavi plugin to work with the Genesis framework? Thanks for your guidance in advance.

Rick’s answer:   [Read more…]

Q&A: How can I use a photo that is already on Facebook as my profile pic without losing its Likes and Comments?

Posted on August 16, 2015

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Question from Mary Jo:  I have a photo in one of my Facebook photo albums that I’d like to use as my profile picture. How can I make that picture my profile pic without losing the Likes and Comments that people have left on it?

The photo in question is of my mom (who has passed on) and there are over 200 Likes and tons of wonderful Comments on it. I’d really like to make it my profile picture but ONLY if I can keep it as-is in the album. Thanks for your help.

Rick’s answer:   [Read more…]

Q&A: Why does my camera say the battery is low immediately after it finishes charging?

Posted on August 10, 2015

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Question from Roger T.:  I have a Canon Powershot SD630 digital camera that I’ve had for several years. When I bought the camera I also bought an extra battery because at that time I was taking a lot of pictures on a regular basis.

The camera was working fine when I stopped using it about 8 months ago (I bought a Canon DSLR), but I recently pulled it out of the drawer to take a few snapshots.

Well, long story short, it didn’t work. It tells me the battery is low every time I turn it on. It does this even after the battery finishes charging to 100%, and it makes no difference which battery is installed.

It seems unlikely to me that both batteries would have gone bad at the same time. Do you think the problem is with the camera? And if it is, do you think it’s worth repairing?

Rick’s answer:   [Read more…]

Q&A: Where can I find the Windows Product Key on my HP laptop?

Posted on July 30, 2015

windows-8-1Question from Devona T.:  Hi Rick. I have what is probably the silliest question you have ever heard. Where in the world can I find the Windows Product Key on my HP laptop?

I have owned four other laptops prior to this one and they have always had the Windows Product Key printed on a label on the bottom of the case. But this one doesn’t have it printed anywhere as far as I can tell, and I’ve looked everywhere!

I want to do a clean install of Windows 8.1 so I need the Product Key. Can you please, please, please tell me where to find it? I have already created my Recovery Media.

Rick’s answer:   [Read more…]

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