Question from Ronnie M.: Hi Rick. I have a really strange problem that I need help with.
We’ve had Xfinity Internet for years and the Wi-Fi has always worked perfectly until recently.
A couple of weeks ago my Dell laptop started causing our Wi-Fi network to completely shut down every time I turn it on.
The Wi-Fi can be working perfectly on our other computers, on our phones and on the kids’ Xbox, but within 5 minutes after turning on my laptop the Wi-Fi stops working on everything in the house. The devices still show an active connection but we can’t do anything on the Internet.
The crazy thing is I don’t even have to be using the Internet on my computer for this to happen.
In fact, I don’t even have to have a web browser open. It just happens. But the Wi-Fi starts working again on the other devices just as soon as I shut my laptop down.
Do you have any idea what could be causing this? I thought it might be a virus but I have three antivirus programs running on my computer and none of them are finding anything.
Rick’s answer: [Read more…]
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