Tech Questions & Answers Archives - Page 31 of 258

Q&A: How do I recover a hijacked LastPass account?

Posted on December 19, 2025

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Question from Louise: I’m in serious trouble Rick, and I need your help ASAP.

Almost two weeks ago I heard my brother was in a car wreck and he wasn’t expected to live.

I grabbed a few things and threw them in a suitcase and flew out to Utah to try to see him before he passed away.

I didn’t make it in time to see him but I spent 5 days out there with my family and came back home the day after the funeral.

When I got home I saw that my house had been broken into and ransacked. They took almost everything of value including both of my computers and my iPad.

Can you help me with a serious problem I’m having with LastPass? [Read more…]

Q&A: Does the ‘Geek Squad’ do free virus removal?

Posted on December 18, 2025

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Question from Barbara: My computer has started giving me all kinds of pop-ups and taking me to the wrong web pages when I click a link in Firefox.

In other words, it’s acting really strange. I believe it might have viruses on it.

My boss told me that the Geek Squad at Best Buy will remove viruses for free. Is that true? [Read more…]

Q&A: How do I print a receipt for an Amazon order?

Posted on December 17, 2025

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Question from Marisol: Hi, Rick. Thanks for all the help you give us on here. I have a pressing problem and I need your help ASAP if you don’t mind.

I ordered an Epson printer from Amazon and I received it a couple of days ago. Long story short, it doesn’t work. Can you help me with the return? [Read more…]

Q&A: Do you think I should try fixing my laptop myself?

Posted on December 16, 2025

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Question from Andrew: I have an HP laptop that I bought new just 3 months ago, and it already has a problem.

When I turn the laptop on I can smell a faint burning smell and see faint whiffs of smoke coming out of the keyboard.

The thing is it boots up normally and works fine and no part of the laptop seems to get hotter than it should (to the touch at least).

My question is do you think this might be something I can fix myself or do you recommend that I just go ahead and send it back? [Read more…]

Q&A: Can you recommend a really small, yet powerful desktop PC?

Posted on December 16, 2025

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Question from Stanley: A while back I spent some time shopping around for a small brick-sized desktop computer, and as I recall they all seemed to be fairly under-powered.

I’d love to find a really small desktop PC that will fit on the bookshelf above my desk, but I’d like for it to be as powerful as a mid-range desktop computer. [Read more…]