Tech Questions & Answers Archives

Q&A: Can a phone catch a virus from an infected email?

Posted on December 26, 2025

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Question from Theresa: Rick, I was wondering if it’s possible for an infected email to load a virus onto a smartphone?

Last night I was using my iPhone to check my email and I accidentally opened an email that appeared to be from China while I was trying to delete it. When the email opened up it said it was downloading a file.

I haven’t noticed any problems with the phone so far. I’m cautiously optimistic because I’ve always been told that only Windows computers are subject to virus infections.

Do you think I have anything to worry about? [Read more…]

Q&A: Can you give me advice on choosing a new laptop?

Posted on December 22, 2025

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Question from Janessa: My company allots every employee $1000 every 2 years to buy a new laptop, and I have until January 28 to pick one out and put in the request for it.

I’ve checked out some laptops online and I’m really confused about what I should buy. Even though the company is paying for it, this laptop will be mine to keep. The problem is there are so many to choose from!

Can you point me in the right direction? [Read more…]

Q&A: Do I need to back up my SSD like I did my hard drive?

Posted on December 21, 2025

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Question from Kyle: The hard drive in my computer died and I replaced it with an SSD per your suggestion.

I’ve read that SSD’s are a lot more reliable than hard drives and that they rarely go bad.

My question is do I need to back up my SSD like I did my hard drive? [Read more…]

Q&A: How do I recover a hijacked LastPass account?

Posted on December 19, 2025

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Question from Louise: I’m in serious trouble Rick, and I need your help ASAP.

Almost two weeks ago I heard my brother was in a car wreck and he wasn’t expected to live.

I grabbed a few things and threw them in a suitcase and flew out to Utah to try to see him before he passed away.

I didn’t make it in time to see him but I spent 5 days out there with my family and came back home the day after the funeral.

When I got home I saw that my house had been broken into and ransacked. They took almost everything of value including both of my computers and my iPad.

Can you help me with a serious problem I’m having with LastPass? [Read more…]

Q&A: How do I print a receipt for an Amazon order?

Posted on December 17, 2025

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Question from Marisol: Hi, Rick. Thanks for all the help you give us on here. I have a pressing problem and I need your help ASAP if you don’t mind.

I ordered an Epson printer from Amazon and I received it a couple of days ago. Long story short, it doesn’t work. Can you help me with the return? [Read more…]