I recently received a message from a reader asking if the “fix-all” programs that keeping popping up in ads on his computer will really help fix the issues he’s having with it.
Here is his message in full, followed by my response… [Read more…]
Q&A: How do I remove a virus when my antivirus app won’t open?
Question from Bailey: Hi, Rick. I have a bad problem and I need help ASAP.
I was browsing Facebook last night and clicked on a link that caught my attention. As soon as I clicked it my screen went solid blue and the computer froze up completely.
I finally just unplugged it and it booted back up into Windows, but now none of my programs will open. It’s running real slow too.
I’m sure the link I clicked probably put a virus on my system but my Norton antivirus software won’t open so I can’t run a scan.
Is there anything I can do to fix this problem besides just buying a new computer? [Read more…]
Warning: More Macs are now getting infected with malware
For years, Mac owners were led to believe that their computers were immune from malware infections.
In fact, if you asked them for an opinion on the best antivirus protection, chances are the response would be “Buy a Mac”.
But truth be told, Macs were never “immune” from catching malware at all. [Read more…]
Scam alert: Fake ‘Update Chrome’ notices are spreading malware
Our friends over at Bleeping Computer have alerted their readers to a very dangerous Chrome Update related scam that’s making the rounds right now.
I won’t go into the details here because Bleeping Computer explains how the scam works much better than I ever could.
I recommend that you click over there and read it if you’re interested in the details.
If not, just remember this: Never attempt to update Chrome or any other browser via a third-party website. Always install any pending browser updates manually using the update tool that’s actually built into the browser. [Read more…]
Q&A: How can I completely remove Norton antivirus from my PC?
Question from Dagan: I’ve been using Norton 360 for years, but it recently let a bunch of viruses slip through and get installed on my computer.
Norton removes a bunch of viruses every time I run it but they just keep coming right back.
I want to ditch Norton and install a different antivirus app but I know you’re only supposed to run one antivirus app at a time.
The problem I’m having is I can’t seem to get all the Norton 360 files uninstalled so that I can install Malwarebytes. The Windows thingy that uninstalls programs gets rid of some of the Norton files but some of them come right back when I reboot the computer.
How can I completely uninstall ALL the Norton files from my hard drive? [Read more…]
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