Question from Catherine:  I have a big problem Rick. I clicked a link in a Facebook post and it must have infected my account with a virus because it immediately started sending out SPAM messages.

To be exact, the virus sent a spam message to everyone on my friends list. When I found out about it I changed my password, and everything seemed to be ok.

A few days later, I got married and changed my name on Facebook to my new last name. The next day Facebook deactivated my account.

Now Facebook wants to see a copy of my ID before they’ll reinstate my account.

The thing is I REALLY don’t want to give my drivers license out, especially since I’m not even positive that the message requesting to see it was even sent from Facebook.

Is there some way to get my Facebook account reinstated with just my cell phone number? Thanks.

Rick’s answer:   [Read more…]

Question from Brenda T.:  I have a very serious problem, Rick.

Someone keeps logging into my Facebook account and posting really nasty stuff on my Timeline and pretending that it’s me.

I have no proof, but I think it’s my ex. We parted on nasty terms.

I’ve changed my password several times but they always manage to get back in somehow and post more nasty things on my Timeline.

I know it’s not a virus because I ran all the scans listed in your virus removal post and no infections were found.

I’ve already lost several friends because of this. How can I stop it once and for all?

Rick’s answer:   [Read more…]