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Q&A: Why do Facebook and Twitter remove the location info from my photos?

Posted on January 18, 2023

Question from Jeremy:  I’m a professional photographer and I use Facebook and Twitter to showcase some of my best images to potential customers.

I’ve noticed that those services automatically strip the location metadata from every photo as it’s being uploaded.

The metadata in my photos is important because it contains some really important info, including the location where the photo was taken.  [Read more…]

Q&A: Why won’t my new RAM stick fit in my computer?

Posted on January 17, 2023

Note: The links in this post are affiliate links.

Question from David:  I recently bought a refurbished Dell desktop computer that came with 8GB of RAM installed. I want to double that to 16GB.

I ran the “Crucial System Scanner” you mentioned in this post and it said the machine can use up to 64GB of DDR4-2133 RAM.

I found an 8GB DDR4-2133 RAM stick on Ebay for less than half of what Crucial is selling them for so I bought it. I received the new RAM just 3 days after I ordered it but it won’t fit into one of the empty RAM sockets on the computer.

Do you think the problem is an error in the info I got from the System Scanner? [Read more…]

Q&A: How can I find a file I downloaded to my phone?

Posted on January 15, 2023

Question from James:  A couple of nights ago I downloaded a whitepaper to my Android phone from one of my favorite websites but I can’t find the downloaded file.

I believe it’s on my phone somewhere because it said is downloaded successfully.

Can you tell me where to look for it?  [Read more…]

Q&A: How do I type a division sign into a Word document?

Posted on January 10, 2023

Question from Hannah:  I know this is probably a stupid question, but I just can’t figure out how to do something that seems like it should be really simple.

I’m writing an important paper for my math class and I can’t figure out how to type the division sign in Microsoft Word.

I can type the signs for all the other math operations, but I cannot for the life of me figure out how to type the division sign. It’s not on my keyboard!

If you can tell me how to do this I’ll be eternally grateful. Thanks in advance for your help!  [Read more…]

Q&A: Is cleanmgr.exe a virus?

Posted on January 9, 2023

Question from Melinda:  I have a question about my Acer Windows laptop, Rick.

Yesterday morning I asked a friend on Facebook a computer question and his reply was that I need to run a file called cleanmgr.exe.

I’m a little leery about running .exe files because I remember reading that they can be dangerous.

Here’s my question: Is cleanmgr.exe a virus or is it safe for me to run? And if it’s safe, do you think I should run it?  [Read more…]

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