Tech Questions & Answers Archives - Page 243 of 258

Q&A: Why does my web browser always take me to www.get-new-java.com?

Posted on November 1, 2013

Question from Amil T: I have a Dell Latitude E5430 running Windows 7 Pro. Ever since last night my web browser always takes me to a website that wants me to update Java. The URL is get-new-java.com.

It doesn’t matter which browser I use or whether I type a URL into the address bar directly or click on a link on my Favorites, it always goes to that website where it prompts me to download a new version of Java. Is this legitimate or do I maybe have a virus?

Rick’s answer: Amil, you definitely have a virus that’s been making the rounds of late. Whatever you do, DO NOT click that download link!

The free version of Malwarebytes used in conjunction with your regular antivirus program should detect and remove all traces of the “get-new-java” virus. Follow these directions: [Read more…]

Q&A: Is it possible to uninstall a bad Windows Update?

Posted on October 12, 2013

Question from Brandon H.: The other day I checked to see if there were any Windows Updates available for my PC and saw that there was an optional update for my video card available.

I installed the update and immediately after the reboot my PC began running very slowly. Programs take forever to load, web pages open slowly if at all, and none of my games will run correctly.

Is there any way to uninstall a bad update or will I need to reinstall Windows 7? What really sucks is this was an optional update which means I didn’t really have to install it in the first place!

Rick’s answer: [Read more…]

Q&A: How do I get my missing mouse pointer back?

Posted on October 5, 2013

Question from Melissa B.: I bought a new Acer laptop about a month ago, and now I can’t see the mouse pointer. It was working fine till my 4 year old started pressing keys and then all of a sudden it was gone.

I hope you can tell me how to restore my missing mouse pointer. If you can I’ll be forever in your debt! LOL

Rick’s answer: [Read more…]

Q&A: Can I use a wireless mouse with an HP Mini 210?

Posted on October 4, 2013

Question from Julie P.: Rick, my son just “handed down” his old HP Mini 210 laptop to me. I love it all except for the track device. It drives me up the wall lol.

Can this computer work with a wireless mouse? I want to buy one, but only if you think it’ll work. Thanks.

Rick’s answer: Yes Julie, you can use a wireless mouse with your HP Mini 210 with no problems whatsoever. And I agree about the track device. They’re rather difficult to use, especially the ones that are built in to the HP Minis. [Read more…]

Q&A: Where do I find Notepad on Windows 8?

Posted on October 1, 2013

Question from Ann J.: Hi Rick. I love your tips!! I have a question, and I just know you can answer it. I bought a new computer and for the life of me I cannot find the Notepad program! I use it all the time, but I can’t figure out how to load it in Windows 8.

Can you help me find my Notepad? LOL! Thanks Rick!

Rick’s answer: [Read more…]