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Q&A: Why is Windows 10 telling me I don’t have permission to save a file I just edited?

Posted on August 22, 2019

Question from Debbie:  Rick, I edited a photo today and then I tried to save it, but Windows won’t let me save the edited file.

Every time I try to save the photo I get the following error message:

“You don’t have permission to save in this location.

Contact the administrator to obtain permission.

Would you like to save in the Pictures folder instead?”

Here’s a screenshot of the actual error message: [Read more…]

Q&A: Why does the light on my mouse stay lit when I shut down my computer?

Posted on August 9, 2019

Question from Kelly E.:  I just bought a new computer and there’s one thing about it that has me puzzled.

When I shut the computer down (not put it to sleep, but actually shut it down) the little light on the mouse stays lit.

Why is this happening? I’ve never seen it before. Is there some way to turn it off?

Rick’s answer:  [Read more…]

How to customize the Windows 10 Start Menu

Posted on July 4, 2019

Windows-10-logoIf you have a PC with Windows 10 on it, you know that Microsoft heard all of our complaints about removing the Start Menu from Windows 8.

Thankfully, they added the Start Menu back in Windows 8.1 and then they actually enhanced it in Windows 10.

I really like the new Windows 10 Start Menu because it gives you all the power and functionality of the classic Windows 7 style Start Menu plus a few of the best features of the Windows 8 Start Screen.

One of the things I like most is the amazing flexibility you have in customizing the Start Menu to your own tastes and preferences.

[Read more…]

Q&A: Can I remove the Xbox app from my Windows 10 PC?

Posted on June 9, 2019

Question from Phillip H.:  I really enjoy your site, Rick. I’ve learned a lot by reading your tips. I hope you can help me solve problem I’m having.

I just bought three new HP desktop computers for my office and they all have Windows 10 on them.

When I was setting them up I uninstalled several pre-installed apps that I know my employees won’t need. But there are a couple of apps that I can’t uninstall because I can’t find a way to do it.

My question is do you know of a way to remove an app besides right-clicking on it and clicking “Uninstall”? The one I’d really like to remove is the Xbox app because I don’t want it on my office computers.

Rick’s answer:   [Read more…]

Q&A: How can I get the Klondike game in Microsoft Solitaire Collection off of Random?

Posted on May 16, 2019

Question from Vivian:  My Internet went off last night and just to have something to do I opened the Klondike game in the Microsoft Solitaire Collection app.

The game loaded fine but a message popped up saying I could only play the game in Random mode since there was no Internet connection.

The Internet was back on when I woke up this morning so I tried to take the game off of Random so I could play it the way I usually do. But I can’t find a setting to change it.

Can you tell me how to get my Klondike game back off of Random mode?

Rick’s answer:  [Read more…]

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