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HP releases firmware update to reverse ban on third-party ink cartridges

Posted on October 13, 2016

Back in September HP stealthily released a new firmware update that blocks the use of third-party ink cartridges in some HP Officejet printers.

Customer backlash was quick and fierce, prompting HP to apologize and pledge to remove the ban just a few days later.

At the time, they said a new firmware update to reverse the ban would be released in the near future. As promised, the company has now released the new firmware update.

If you own an HP Officejet printer that was affected by the third-party ink cartridge ban, you should now be able to download and install the “ban reversal” update. Here’s how: [Read more…]

HP reverses course on their new third-party ink cartridge ban

Posted on September 29, 2016

hp-officejet-pro-8610 A few days ago I wrote a post explaining how a new firmware update for some HP printers effectively banned the use of third-party printer cartridges.

Well, it appears that they received so many complaints that it prompted them to reconsider the move and even apologize for it in a post on their corporate blog.

Of course they worded the apology in a way that frames the issue as a “communications” problem, but the real problem is the ban itself in my opinion, not the way they chose to “communicate” with their customers about it. [Read more…]

New update makes HP Officejet printers incompatible with third-party ink cartridges

Posted on September 26, 2016

hp-officejet Do you currently use third-party ink cartridges in an HP Officejet printer?

If so, your non-HP cartridges might no longer work after you install your printer’s latest firmware update.

A few days ago HP released a new firmware update for several Officejet models that force the printer to display an error message when it detects that you have installed a non-HP ink cartridge. [Read more…]