Search Results for: reset windows installation

Q&A: Why does my laptop shut down our Wi-Fi network every time I turn it on?

Posted on September 22, 2018

Question from Ronnie M.: Hi Rick. I have a really strange problem that I need help with.

We’ve had Xfinity Internet for years and the Wi-Fi has always worked perfectly until recently.

A couple of weeks ago my Dell laptop started causing our Wi-Fi network to completely shut down every time I turn it on.

The Wi-Fi can be working perfectly on our other computers, on our phones and on the kids’ Xbox, but within 5 minutes after turning on my laptop the Wi-Fi stops working on everything in the house. The devices still show an active connection but we can’t do anything on the Internet.

The crazy thing is I don’t even have to be using the Internet on my computer for this to happen.

In fact, I don’t even have to have a web browser open. It just happens. But the Wi-Fi starts working again on the other devices just as soon as I shut my laptop down.

Do you have any idea what could be causing this? I thought it might be a virus but I have three antivirus programs running on my computer and none of them are finding anything.

Rick’s answer: [Read more…]

Q&A: Why does my computer want to hibernate when I do a regular shutdown?

Posted on October 9, 2017

Question from Michael D: My computer has a strange problem Rick, and it’s driving me up the wall.

When I shut the system down, everything that was open when I shut it down opens back up when I turn it back on.

Every program reopens, every browser and website reopens… It’s like I hibernated the machine instead of shutting it down. But that’s not the case. I always do a normal shutdown.

Can you help me resolve this? My computer is a Dell Inspiron 3464 with Windows 10 Home.

Rick’s answer: [Read more…]

Q&A: Why is everything I click on trying to open in Notepad?

Posted on January 28, 2013

Question from Kim: Everything was working fine until this morning, but now every time I click on a file it tries to open in Notepad. I can’t open anything! Please help??? My computer has Windows 7 if that matters. Thanks!!

Rick’s answer: It sounds like your file associations have gotten messed up Kim. Your PC’s Windows installation associates virtually all common file types with a specific application that it uses to open that file by default whenever you click on it.

For example, files with the .doc extension are usually opened with Microsoft Word while .xls files typically open in Excel. There are literally dozens of other file types with different extensions, and Windows looks at the extension to decide which program it should use to open that file by default. [Read more…]