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Q&A: Why is my FAX machine taking down my Internet connection?

Posted on December 19, 2014

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Question from Roger:  Rick, I’ve had DSL through Verizon for 3 years with no problems whatsoever till 3 days ago when I installed a new FAX machine. Whenever the FAX machine is connected to the phone line my Internet stops working until I unplug it.

Before I bought this FAX machine I’d never had one connected to my phone line before. I’d always just used eFax. It’s hard to believe that one piece of equipment can stop the Internet connection dead in its tracks, but it does.

Do you know what I need to do to fix this problem? It’s a pain having to stop using the Internet and plug in the FAX machine every time I need to use it (which is several times a day).

Rick’s answer:   [Read more…]

Q&A: Why does my Windows 7 say it’s not genuine?

Posted on December 18, 2014

windows-7Question from Carol:  Hi Rick. I paid a man I used to work with $220 to install Windows 7 Ultimate on my Dell laptop (it originally came with Windows Vista). Now every time I boot the computer into Windows it tells me that my Windows isn’t genuine.

I tried to call him to ask him to fix this error, but his phone has been disconnected and I don’t know how to get in touch with him. What should I do to get this fixed? I really appreciate your help.

Rick’s answer:   [Read more…]

How to uninstall Modern Apps in Windows 8.1

Posted on December 18, 2014

windows-8-1If you’ve been using Windows 8.1 for a while, you probably already know how to uninstall Desktop programs with the Control Panel’s “Uninstall a program” utility.

But you have also probably noticed that you cannot uninstall Modern Apps (that have tiles on the Start Screen) that way.

Well, it’s actually just as easy to uninstall a Modern App as it is to zap an unwanted Desktop program. In fact, it’s even easier because you can uninstall multiple apps at the same time! Here’s how:  [Read more…]

How to instantly convert the audio from a YouTube video into an MP3

Posted on December 17, 2014

youtube-mp3-logoHave you ever watched a YouTube video and wished you could easily (and quickly) convert the audio from the video into an MP3? Well, you can, with an awesome web service known simply as YouTube MP3.

There are numerous online services that will convert YouTube audio to MP3 files, but none are faster or easier to use than YouTube MP3. Here’s all you do:  [Read more…]

Scam Alert: Don’t fall for the “Hack Your Friends” scam on Facebook

Posted on December 17, 2014

scamAs you probably know by now, hackers and scammers just love Facebook, and it seems like a new scam starts making the rounds every day.

Well, the latest scam has been going around for a couple of months now. It arrives in your Facebook Message inbox after being sent via an IM that appears to have been sent from a friend. Read on to learn how the scam works…  [Read more…]

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