Question from Beverly:  My friend is trying to help me troubleshoot a problem with my laptop. He told me to type Systeminfo into the Windows 7 “Search” box and send him the “BIOS version” listed there.

I tried that several times, but the window closes immediately after it opens. He says it works fine on his computer. What am I doing wrong?

Rick’s answer:  Beverly, you’re having this problem because you can’t run a command line utility such as Systeminfo from the “Search” box. You’ll need to run it from a command prompt instead. Here’s how:  [Read more…]