Question from Charlotte J.:  Rick, my family is dealing with some issues right now, and I’m hoping you can help me resolve one of them.

My daughter loaned her new Macbook Air to her cousin a few weeks ago. When she finally got it back from her she discovered that it now has a password on it.

I won’t mention any details, but the cousin is upset with my daughter and she refuses to give her the password. Kids!!

I really need your help with resetting the password on my daughter’s Macbook Air. Can you tell me what I need to do?

Rick’s answer:   [Read more…]