Question from Charlotte:  Rick, my family is dealing with some issues right now, and I’m hoping you can help me resolve one of them.

My daughter loaned her Macbook Air to her cousin a few weeks ago. When she finally got it back she discovered that it now has a password on it.

I won’t mention any details, but the cousin is upset with my daughter and she refuses to give her the password.

I really need your help with resetting the password on my daughter’s Macbook Air. Can you tell me what I need to do?  [Read more…]