Question from Margaret L.: I have a serious problem Rick. I bought an HP laptop from Best Buy on February 6, 2012 and I also took the three year extended warranty. The laptop died and now I can’t find my receipt or extended warranty paperwork.

Best Buy said there’s nothing they can do without the paperwork except send it off to HP for repair at my expense. Is there anything I can do to get them to honor the warranty I paid for? I’m just so frustrated right now.

Rick‘s answer: [Read more…]