Note: The links in this post are affiliate links.

Question from Emile:  I’m in the process of opening my own third-party remote customer service business.

What I mean is my company will handle telephone and Internet-based customer service for companies that prefer to outsource that service.

I already have contracts with two companies and I’m slated to go live with the service in two months so I need to have all the technology in place by then.

Can you help me with an issue I’m struggling with?  [Read more…]