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Question from Emile: I’m in the process of opening my own third-party remote customer service business.
What I mean is my company will handle telephone and Internet-based customer service for companies that prefer to outsource that service.
I already have contracts with two companies and I’m slated to go live with the service in two months so I need to have all the technology in place by then.
Can you help me with an issue I’m struggling with? [Read more…]