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6 tips for making Tech Support calls as painless as possible

Posted on November 2, 2021

There are few things in life more frustrating than having to place a call to Tech Support. No matter what, it seems like it’s always a hassle!

First, you have to spend a good chunk of your day on hold, then once your call is answered you have to endure a seemingly endless line of questions that have little to do with the problem at hand.

Being prepared can help take the sting out of the process. Here are a few tips for making your next Tech Support call as painless as possible:  [Read more…]

Yes, phone-based customer service and tech support is often horrible. And it was designed to be that way.

Posted on October 31, 2020

Like most Americans you have probably had the unfortunate experience of having to wait on hold for what seemed like an eternity while customer service reps were “helping other customers”.

Most of us probably agree that calling customer service is about as pleasant as eating broken glass for breakfast, but what most folks don’t know is that it was intentionally designed to be that way.

[Read more…]




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