Comcast, Time Warner and other cable Internet providers periodically raise the guaranteed download and upload speeds for their various Internet service tiers in order to remain competitive in the marketplace.
And when they do, they usually email their customers to let them know they’ve received a bump in their connection speeds.
When necessary, they’ll also let the customers know that they’ll need to order a new updated modem in order to actually take advantage of the faster data transmission speeds provided by their plan.
The problem is, many customers either don’t receive the notification emails about the needed modem upgrades or the emails get lost in their junk folder.
As a result, those customers often continue using their old, outdated modems because they don’t know they’re supposed to request a new one.
That’s a serious problem because that old, outdated modem will often throttle their Internet connection down to a speed that’s often a lot slower than the speed they should rightfully be enjoying.
And in case you’re wondering, the speed lost due to an outdated modem can be quite substantial.
For example, a couple of years ago my own Comcast Internet plan was upgraded from 45Mbps to 75Mbps. After receiving notification of the speed increase and the need to request a new modem, I called Comcast and requested the modem exchange.
While I was waiting for my new modem to arrive, I visited Speedtest.net and ran their speed tests on my Internet connection. The tests revealed that my download speeds while still using the old modem averaged around 50Mbps.
That’s great for a 45Mbps plan, but I knew that my upgraded plan should be giving me around 75Mbps instead of 50.
And sure enough, once I received my new modem and installed it, the download speeds reported by Speedtest.net started averaging around 80Mbps. That’s a speed increase of a whopping 30Mbps!
Comcast has since raised my plan’s download speed to 100Mbps, and luckily I didn’t need to request a new modem in order to take advantage of the speed increase (I’m actually averaging around 120Mbps according to Speedtest.net).
I said all of the above to say this: If I had missed the notification email telling me about the upgrade from 45 to 75Mbps I would have kept using the old modem and my connection would have been needlessly throttled to just a little more than half of the speed I’m now paying for.
That’s why I recommend visiting Speedtest.net on a regular basis to determine the actual download and upload speeds being delivered by your Internet connection. Then visit your Internet provider’s website to verify the speeds you should be receiving with your plan tier.
If the speeds promised for your tier are a lot faster than the actual speeds reported by Speedtest.net, contact your Internet provider and ask them to check it out. You either have a problem with your physical cable connection or your modem needs to be upgraded.
Either way, they’ll need to take whatever measures are necessary to bring your connection up to its promised speeds.
Bottom line: Keep a check on your Internet speeds with Speedtest.net to make sure you’re getting the speeds you’re actually paying for. If not, contact your Internet provider and ask them to make it right.
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