Have you ever had your Facebook account taken over by a hacker?
If so, you know how difficult it can be to regain control of your own account once it has been hacked.
I receive several frantic requests for help every week from folks who’ve had their Facebook accounts hijacked, and the sad thing is I’m unable to help them in many of those situations.
If a hacker manages to break into your account and change your login information, it can be virtually impossible to get back into the compromised account and kick the hacker out of it.
The problem is Facebook’s automated “Account Recovery” tools. In short, they are seriously broken and virtually useless in many hacked account situations.
As Country and gospel singer Philippa Hanna and countless others have discovered, it’s far too easy to get caught in an endless cycle of emails recommending that you try the same things that have already failed numerous times before.
The use of automation is fine (and indeed essential) for helping manage a website as massive and complex as Facebook, but automation should only be used during the first round of attempts to recover a hacked account.
If a user isn’t able to successfully recover their account with the automated “Account Recovery” tool they should be able to contact a human being at Facebook for assistance.
Yes, I realize that Facebook’s user base is approaching 2 billion people. And I also realize that hiring enough human employees to answer all the requests for account recovery assistance would introduce a major new expense to Facebook’s operating budget.
But since Facebook earns billions of dollars each and every year, surely they could afford to spend a few million of those dollars to hire employees to help their users get out of such serious jams, especially considering the fact that those billions of dollars in earnings are only possible because they mine and sell their users’ personal data to advertisers and “partner” companies.
I said all of the above to say this: There’s no valid reason why a hacking victim should ever get caught in an endless loop of emails suggesting the use of tactics that have already failed several times before.
If a hacked account’s real owner can prove his/her identity they should be able to regain control of their account in a timely manner. It’s really that simple.
Luckily, there are several things you can do to prevent YOUR Facebook account from getting hacked in the first place:
1 – Don’t click on any links in phishing emails.
3 – Enable Two-Factor Authentication on your account.
4 – Periodically check for rogue apps that are enabled on your account and remove any that you find. Note: I define a rogue app as any app that you don’t use and/or don’t remember enabling.
5 – Don’t watch any videos that are sent to you in a chat session or via instant message unless you know for a fact that the video is legitimate. Hint: That means you should almost NEVER watch one of those videos.
While there’s no guarantee that your Facebook account will never get hacked, the tips mentioned above can help reduce that risk to the bare minimum.
Bottom line: Facebook really needs to create a better system for recovering control over a hacked account, but the tips mentioned above can help prevent your account from getting hacked in the first place.
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