Question from Donna: I have a co-worker who said she often uses the free Xfinity WiFi hotspots to access the Internet every time she goes to the beach.
She said Xfinity has hotspots just about everywhere so there might be one I can use when I visit my mom in Cleveland.
The thing is I’m not an Xfinity customer. Can I use one their hotpots even though I’m not a customer of theirs?
Rick’s answer: Donna, your friend was right about Xfinity having a lot of Wi-Fi hotspots around the country. In fact, there are over 18 million of them!
But that being said, there are two things you need to know about using one of Xfinity’s WiFi hotspots while you’re visiting your mom:
1 – There’s no guarantee that you’ll be able to access one of them from your mom’s house.
2 – Xfinity hotspots are usually not available to those who aren’t current Xfinity customers unless the hotspot is one of their featured hotspots. However, as of the time being there are some temporary exceptions to that rule due to the Covid-19 pandemic.
Unfortunately, there’s nothing you can do if number #1 doesn’t work out. After all, it’s impossible to connect to a network that simply doesn’t exist in your area.
This support article on the Xfinity website have more information about what you’ll need to do in order to use one of Xfinity’s Wi-Fi hotspots.
And by the way, this page features a handy tool for locating the nearest Xfinity Wi-Fi hotspots simply by entering a zip code (you’ll have to scroll down to see it).
Bottom line: Certain Xfinity subscribers can use any of their millions of WiFi hotspots for free, but non-eligible subscribers and ALL non-subscribers can only use their featured hotspots (there are Covid-19 exceptions right now, however).
I hope this helps, Donna. Good luck!