Every so often, someone opens a product and says something like, “Wow, this is really easy to use.”
I always smile a little when I hear that. Because if the experience feels effortless, it usually means someone spent months wrestling with the opposite.
Design work is funny that way. When it’s done well, nobody notices the struggle behind it. They just glide through the interface and move on with their day. No friction. No confusion. No mental gymnastics. [Read more…]
In today’s digital world, website accessibility—often simply called a11y—is not just about compliance or ticking boxes. It’s about delivering an online experience that is inclusive and welcoming to all users.
Your website is the first impression potential customers will have of your business.