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Verizon throttled a fire department’s smartphone data while they were busy fighting a major wildfire

Posted on August 23, 2018

Sometimes corporations make decisions that are so bone-headed you just have to wonder what they were thinking. The most recent example comes to us courtesy of Verizon.

As you probably know, first responders in California are currently fighting dozens of major wildfires across the state.

And as you can imagine, fire-fighters and other emergency personnel rely heavily on their smartphones for critical communications between themselves and the folks who are directing the campaign to put out the fires and save the lives and property of thousands of California citizens.

One large fire department that’s been hard at work fighting the blazes had their devices’ Internet data speeds severely throttled by Verizon because every device they were using had exceeded the data limit allowed under their “Unlimited Data” contract.  [Read more…]

Verizon customers: Be prepared to pay full price for a new phone after August 13

Posted on August 10, 2015

verizon-logoMany of are used to upgrading to a new mobile phone every couple of years and receiving the new phone either for free or at a greatly reduced price. But if you are a Verizon customer, that perk is about to come to an end.

The major cell carriers have traditionally offered their customers a selection of subsidized phones in exchange for having them sign on to two year contracts. If a customer subsequently canceled their contract before the two years was up, they would have to pay for the phone by coughing up a huge Early Termination Fee.  [Read more…]

Q&A: How do I enable HD Voice on my iPhone 6?

Posted on April 22, 2015

hd-voice-logoQuestion from Rita H.:  I recently went to Verizon and upgraded my phone to an iPhone 6. I’m glad I did because this is my first iPhone and I love it! I still don’t know a lot about it though.

A friend of mine also has an iPhone 6 and she said her son enabled something called HD Voice on her phone and now her calls sound a lot clearer.

I asked her how to enable it on my phone and she said she doesn’t know. Can you tell me how to do it?

Rick’s answer:   [Read more…]






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