Question from Karan F.:  Hi Rick. I hope you can help me. I have a close friend who finally got around to creating a Facebook account after much prodding from me and a couple of her other friends. We exchanged several messages a few nights ago, then I logged off and went to bed.

When I logged back into Facebook the next day, I opened our previous conversation and tried messaging her again. I couldn’t. The previous messages were still there, but her name was in black. I tried clicking on her name so I could message her from her profile page, but it wouldn’t click.

Finally, in desperation I searched for her name in the search box and it said it couldn’t find her account. I called her to ask what was going on and she said she didn’t know but she couldn’t log in. Sorry, I know this is long but I really need to find out what’s going on? Do you have any clue as to what might have happened?

Rick’s answer:   [Read more…]