Question from Kim:  I have a 2 year old Windows laptop that appears to be infected with viruses because it acts weird all the time and it runs really slow.

Also, my Norton software keeps finding two viruses that it can’t remove and I don’t know what to do next.

I’ve heard that resetting Windows will remove all the viruses from the system. Is that true or do you think I should just break down and buy a new laptop?

If you think I can just do the reset can you tell me how do to it?  [Read more…]