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Q&A: Why is the D: drive on my refurbished computer already full?

Posted on August 20, 2018

Question from Wanda:  Rick, I just bought a refurbished computer with Windows 7 Home Premium on it.

In case you’re wondering why I bought a refurbished machine, it’s because I hate Windows 8 and Windows 10 so I decided to by a refurbished PC in order to get Windows 7.

LOL You probably think I’m crazy, but that’s why.

Anyway, this machine is showing two hard drives in Windows Explorer, a C: drive and a D: drive.

When they refurbished this computer they supposedly reinstalled Windows from scratch. I haven’t put anything at all on the D: drive, yet the Windows Explorer shows it as being full with hardly any free space left.

I can’t open that D: drive to see what’s in it making be think it might have a virus.

Is it possible for the equivalent of a brand new computer to have a virus that’s filling up the hard drive? My Norton isn’t finding anything.

Any help you can provide will be much appreciated. Thanks.

Rick’s answer:   [Read more…]

Q&A: Is it safe to reset a PC back to its factory state without using Recovery Discs?

Posted on September 26, 2014

windows-8-1Question from Anthony:  I have no discs for windows 8.1, so is going back to factory mode a safe and easy way to restore my computer without the use of discs, and then just download the programs I had back on to my computer?

Rick’s answer:  Anthony, you can certainly restore your Windows 8.1 computer back to its factory state using the Recovery Partition on the hard drive.  [Read more…]

Q&A: How do I restore my Toshiba Satellite C660-195 back to the factory defaults?

Posted on December 31, 2013

toshiba-satellite-c660Question from Edward K.:  The Windows installation on my Toshiba Satellite C660-195 laptop is trashed thanks to a major virus infestation.

I believe the only way to fix it is to restore everything back to the way it was when it left the factory, but I can’t figure out how to do that since it didn’t come with a restore disc.

I’m pretty sure there’s a recovery partition on the hard drive, but I have no clue how to access it. I can’t see it in Windows Explorer and I can’t find any info on the Toshiba website. Can you tell me how to restore this laptop back to the factory defaults? Thanks!

Rick’s answer:   [Read more…]




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