Question from Lexie:  Rick, I have Photoshop Elements and I love it, but I have this one image file that I can’t get to load.

I’ve tried opening the file by right-clicking on it in Windows Explorer and selecting “Open with > Photoshop Elements” and by using the “File > Open” dialog from within Elements. It simply refuses to load and I get an error message every time.

I only have this problem with one photo that I desperately need to edit and print. All other photos load correctly, and even the one that won’t load into Elements opens fine in Internet Explorer and Google Chrome.

Any idea why this might be happening? This is on a Dell Dimension desktop PC with Windows 7.

Rick’s answer:   [Read more…]