Question from Adrianna:  I bought my daughter a Droid Ultra for Christmas, and she has already downloaded so much stuff onto it that it’s become unstable, and at times completely unresponsive.

I tried uninstalling a bunch of the apps, but that didn’t help. Most of the ones that are still on there came pre-installed on the phone, and it won’t let me delete them.

I’d like to just reset the phone back to its factory settings, but she has already lost the instruction book. Can you tell me how to reset it?

Rick’s answer:   [Read more…]