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You are here: Home / Tech Questions & Answers / Q&A: How do I stop the Microsoft Store from freezing up on me?

Q&A: How do I stop the Microsoft Store from freezing up on me?

Posted on October 1, 2022

Question from Elian:  Every time I open the Microsoft Store and try to search for an app it freezes up on me.

The only way it will close is if I kill it with the Task Manager.

How can I fix this? There’s an app I really need to install ASAP.

Rick’s answer:  Elian, this is a fairly common issue with the Microsoft Store app on both Windows 10 and Windows 11, and it’s usually caused by one or more corrupted or out-of-date files getting stuck in the app’s cache.

If that’s the case here (and I strongly suspect that it is), you should be able to quickly fix it by clearing the Microsoft Store cache.

You didn’t mention whether your PC is running Windows 10 or Windows 11, but it doesn’t really matter. The following procedure works the same way for both of those Windows versions. Just follow these steps:

1 – Click the Start button to display the Start menu.

2 – Type wsreset.exe into the Search box, then select wsreset.exe from the list of search results.

That’s all there is to it. A blank ‘Command Prompt’ window will open on the screen and quickly close, then the Microsoft Store app will automatically open.

If a cache issue was indeed causing the problem you should now be able to search for the app you need to install with no further issues.

I hope this helps, Elian. Good luck!

Update from Elian:  Thanks for the help. That fixed it.

 







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