Question from Darrell F.: Rick, I have a two month old Lenovo Y500 laptop that works great except for one problem…
When I rest my hands on the computer to type something on the keyboard, the sound cuts completely out just as if I had clicked the “Mute” button. When I remove my hands the sound immediately starts working again. Is this something that I can fix myself?
Rick’s answer: Hi Darrell. This is a known issue with certain models of Lenovo laptops. It’s a hardware problem, and it really isn’t something that you can fix yourself.
Since the laptop is still under warranty I recommend contacting Lenovo Tech Support and asking them to assist you with returning it for repair. I also recommend that you stop using it immediately because this type of problem can cause other problems due to due to electrical issues.
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