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You are here: Home / Tech Questions & Answers / Q&A: Why is the Wi-Fi connection on my new Toshiba Satellite C55-A laptop so slow?

Q&A: Why is the Wi-Fi connection on my new Toshiba Satellite C55-A laptop so slow?

Posted on November 28, 2013

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toshiba-satellite-c55-aQuestion from Mark V.:  I bought a brand new Toshiba Satellite C55-A laptop from Best Buy a couple of months ago, then had to go out of town on business for 6 weeks before I could even open the box and try it out.

When I got back home I hooked it up and found out that the Wi-Fi connection is really SLOW!!! I know it’s not a weak signal from the router because both my 5 year old HP laptop and my iPad 4 get great wireless speeds in every part of the house.

I’ve tried everything I can think of, including resetting Windows 8 to the factory default. No luck!! Any ideas? Neither Toshiba nor Best Buy were any help at all since I had to wait so long to try it out!

Rick’s answer:  Mark, this seems to be a common problem with some Toshiba laptops running Windows 8, and installing the latest driver from the Toshiba website usually fixes it. Visit this page and download the Wi-Fi driver for your laptop. Install it and see if the wireless speeds improve. If not, let me know and we’ll try the next item on my list.

Update from Mark:  Awesome Rick – it worked!! Thanks  lot!!


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