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You are here: Home / Tech News / Botched Belkin router update leaves countless users unable to get online

Botched Belkin router update leaves countless users unable to get online

Posted on October 7, 2014

belkin-logoIf you own a Belkin router and you can’t seem to connect to the Internet today, the problem is most likely the result of Belkin pushing a faulty firmware update to your router.

Belkin released the following statement earlier today after receiving numerous complaints from frustrated users: 

Starting approximately midnight on October 7, Belkin began experiencing an issue with a service configured in certain Belkin router models that causes a failure when it checks for general network connectivity by pinging a site hosted by Belkin. We know this issue has affected select older Wireless-N Belkin router models including F9K1102, F9K1105, F9K1113 and F9K1116.

We are continuing to investigate other possible routers that may have been affected. We are working to resolve this issue as quickly as possible. Until there is a fix in place, we have identified a workaround for customers that are using the F9K1102 and F9K1105 routers to regain internet connectivity. That work-around as well as ongoing updates can be found at our outage status page for more information: www.belkin.com/outage.

I just wanted to post this in case any of you are unable to get online and didn’t know why. Hopefully Belkin will get this mess straighted out ASAP.






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