A few days ago I wrote a post explaining how a new firmware update for some HP printers effectively banned the use of third-party printer cartridges.

Well, it appears that they received so many complaints that it prompted them to reconsider the move and even apologize for it in a post on their corporate blog.

Of course they worded the apology in a way that frames the issue as a “communications” problem, but the real problem is the ban itself in my opinion, not the way they chose to “communicate” with their customers about it.  [Read more…]