Q&A: Why won’t Chrome load some websites when they load just fine in I.E.?

chrome-os-logoQuestion from Kenneth O.:  I started using Google Chrome instead of Internet Explorer a while back, and I really like it. But starting last night I can’t get to certain websites in Chrome even though I can get to them just fine in I.E. As far as I know I haven’t changed any settings or anything. What could be the problem?

Rick’s answer:  There are a number of possible causes for this problem Kenneth, but the two most common (and most likely) are having your browser set to use a proxy server or corrupted cookies on your hard drive. The following steps will eliminate both possibilities: 

1 – Load Chrome, then click the Settings icon in the upper right-hand corner of the screen (it looks like 3 horizontal lines stacked on top of one another).

2 – Click Settings.

3 – Scroll to the bottom of the page and click Show advanced settings.

4 – Scroll down to the Network section and click Change proxy settings.

5 – After the Internet Properties window pops up, click the LAN settings button.

6 – Make sure the box beside Use a proxy server for your LAN is unchecked, then click Ok. Now, click Ok again. If the box was previously checked, try visiting a website that you couldn’t reach before and see if it will load now. The box mentioned above doesn’t “check” itself, so you might very well have malware on your system. This post will explain how to get rid of it.

If the proxy server setting wasn’t the culprit, try clearing the cookies that Chrome has stored on your hard drive. Here’s how:

1 – Click the Settings icon in the upper right-hand corner of the screen again.

2 – Click Settings.

3 – Scroll to the bottom of the page and click Show advanced settings.

4 – In the Privacy section, click Clear browsing data.

5 – In the drop down box beside Obliterate the following items from, select the beginning of time.

6 – Make sure the box beside Delete cookies and other site and plug-in data is checked, then click Clear browsing data.

You should now be able to access the websites that you couldn’t get to before. If not, let me know and we’ll go from there.

Update from Kenneth: Rick, it was the cookies. After I cleared them out everything started working just fine. By the way, the proxy server setting was unchecked. Thanks for your help!!

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