Q&A: Why is the Internet not working on my laptop?

internetQuestion from Caleb H.:  Rick, I have a Dell laptop that’s running Windows 7. It’s connected to the Internet with a LAN cable plugged into my router (it’s an older router and not wireless, but it works great). I know the router and modem are working fine because my desktop PC can load web pages with no problem at all.

The laptop was working fine last night, but when I woke it up from sleep mode this morning I couldn’t load any websites or check my email even though the little indicator in the lower-right corner of the screen says I have an active connection to the Internet.

What do I need to do to get my Internet connection working again? Rebooting the PC didn’t help. Thanks in advance.

Rick’s answer:  Caleb, let’s try releasing and then renewing the IP address on your laptop. Here’s how:

1 – Click the Start orb.

2 – Type cmd into the search box to open a command prompt window.

 3 – Type (or copy and paste) ipconfig /release after the command prompt and press the Enter key.

4 - Type ipconfig /renew after the command prompt and press the Enter key.

5 – Type exit and press the Enter key.

Ok Caleb, now check to see if your Internet connection is working the way it should. If not, let me know and we’ll go from there.

Update from Caleb:  Thanks Rick! It started working immediately after I finished step 5. I really appreciate your help.


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